Terms of Service
1. The service
Bol.ai extracts structured data from Bill of Lading documents that you upload, email, or submit via the API or MCP server ("the Service"). Extraction is performed by AI models. AI is probabilistic: the same document can produce slightly different results on different runs, and accuracy varies with the quality and legibility of what you submit. We do not warrant that extractions are complete, accurate, or fit for any particular purpose. Fields that cannot be read are returned as null — never guessed — and you can review and correct every extraction. You must keep meaningful human oversight and verify extracted data before relying on it, especially for customs, legal, financial, or operational decisions. Bills of Lading are legal documents; the Service is an aid, not a substitute for review.
2. Accounts
You must provide a valid email address and keep your password and API keys confidential. You are responsible for activity under your account and keys. We may suspend accounts that abuse the Service (including automated free-credit farming, attempting to disrupt the Service, or processing documents you are not entitled to process), and we may suspend the Service for non-payment as described in section 3.
3. Pricing, credits and trials
Current pricing is listed at bol.ai/#pricing. Subscriptions are billed in advance (base fee) and in arrears (per-document metered usage) via Stripe and renew automatically until cancelled, which you can do at any time via the billing portal — cancellation takes effect at the end of the billing period. Credit packs are one-time purchases; credits do not expire but are non-refundable and non-transferable. Free signup credits and trials are for evaluation and carry no entitlement. Failed extractions are not billed. Prices exclude VAT, which is calculated at checkout. We may change prices with at least 30 days' notice by email or in the app; the new price applies from your next billing period, and you may cancel before it takes effect. If a subscription payment fails, we may suspend the Service after notice until payment is received.
4. Your data
You retain all rights to documents you submit and to the extracted data. You grant us the limited right to process them solely to provide the Service. We store documents and extractions in the EU and do not use your documents to train models for other customers. Processing of personal data is governed by our Privacy Policy. You warrant that you are entitled to process the documents you submit.
5. Intellectual property and licence
The Service — its software, interfaces, documentation, and the Bol.ai name and logo — and all intellectual-property rights in it belong to Dutchcode B.V. or its suppliers. For the duration of your account we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service for your own organisation. You may not copy, modify, decompile, or reverse-engineer the Service, attempt to reach its underlying source code, or remove any proprietary notices; resell or otherwise make the Service available to third parties; or scrape, harvest, or use the Service, its outputs, or your extractions to build or train a competing data-extraction or AI model. Your rights to your own documents and extracted data (section 4) are unaffected.
6. Acceptable use
You may not: attempt to circumvent billing, rate limits, or security measures; submit malware or unlawful content; or use the Service to violate applicable export, sanctions, or data-protection law.
7. Your responsibilities
You are responsible for the documents you submit — that you are entitled to process them, and for their accuracy, completeness, and legibility, since extraction quality depends on input quality. The Service is an extraction tool, not a system of record, archive, or backup service: keep your own copies of source documents. We keep reasonable backups of your account data, but where data is lost or corrupted our obligation is limited to restoring, where possible, the most recent available backup.
8. Confidentiality
Each party keeps confidential the non-public information it receives from the other and uses it only to provide or use the Service. We treat the documents and extracted data you submit as confidential, limit access to personnel who need it, and bind them to confidentiality. These obligations do not apply to information that is or becomes public without breach, or where disclosure is required by law or a competent authority, and they continue after your account ends.
9. Availability and changes
The Service is provided on an "as is" and "as available" basis. We aim for high availability but do not guarantee uninterrupted operation. We may temporarily take the Service offline for maintenance, keeping any planned downtime as short as we reasonably can and preferably at low-usage times. The Service runs on third-party infrastructure (including Cloudflare, and the payment, AI, and email providers listed in our Privacy Policy); their service levels and terms apply to those components, and we are not responsible for their acts or outages beyond our reasonable control. We may modify or discontinue features with reasonable notice for material changes, and may discontinue the Service entirely with at least 3 months' notice, during which you can export your data.
10. Force majeure
Neither party is liable for any delay or failure to perform — other than payment obligations — caused by events beyond its reasonable control, including failures or outages of upstream providers and third-party infrastructure, internet or telecommunications failures, power outages, cyber-attacks, government measures, sanctions or import/export restrictions, strikes, or pandemics. If such an event continues for more than 60 days, either party may terminate the agreement in writing; amounts already due for the period performed remain payable.
11. Liability
To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service is limited to the amounts you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential damage, including lost profit, demurrage, fines, missed shipments, or damage resulting from reliance on unverified extraction results. Any claim must be reported to us in writing without undue delay after you become aware of it, and in any event expires 24 months after the event giving rise to it. Except where performance is permanently impossible, our liability for a remediable failure arises only after you have given us written notice with a reasonable period to cure and we remain in default after that period. Nothing in these terms limits liability for intent or gross negligence, or any liability that cannot be limited under Dutch law.
12. Indemnification
You will indemnify and hold Dutchcode B.V. harmless against third-party claims, damages, and reasonable costs arising from documents you submit that you were not entitled to process, your breach of these terms or applicable law, or your reliance on or distribution of extraction results without the verification described in section 1. This does not apply to the extent a claim results from our intent or gross negligence.
13. Data processing (GDPR)
Many Bills of Lading contain personal data of third parties (for example names in shipper, consignee, or notify-party fields). For that personal data you act as the controller and Bol.ai (Dutchcode B.V.) acts as your processor under article 28 GDPR. We process it only to provide the Service and on your instructions, as set out in our Privacy Policy — which describes our security measures, the sub-processors we use and how we notify you of changes, how we assist with data-subject requests and personal-data breaches, and how we delete document data when your account ends. The Privacy Policy forms part of these terms.
14. Assignment
You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign these terms in connection with a merger, acquisition, or reorganisation, or transfer claims for payment to a third party.
15. Termination
You can delete your account at any time from Account settings in the app (email confirmation and password required) or by emailing support@bol.ai. We may terminate accounts for material breach of these terms with notice where reasonable. Sections 4, 5, 7, 8, 11, 12, 13 and 16 survive termination.
16. Governing law
These terms are governed by Dutch law; the United Nations Convention on Contracts for the International Sale of Goods (the Vienna Sales Convention) does not apply. Disputes will be submitted to the competent court in the Netherlands. If a provision is held invalid, the remainder stays in force.
17. Changes to these terms
We may update these terms; material changes will be announced in the app or by email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.